Shipping & Delivery

Effective Date: April 9, 2024

Welcome to Alliexo. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through https://alliexo.com/. We are committed to providing a transparent, reliable, and efficient shipping experience for every customer. Please read the following information carefully to understand how your order is processed, shipped, and delivered.

1. Overview

At Alliexo, we specialize in delivering high-quality jewelry including necklaces, rings, and earrings. Our logistics process is designed to ensure that each order is handled with care and delivered within a reasonable timeframe.

We partner with trusted shipping carriers to provide dependable delivery services across the United States. Every order is processed promptly and shipped according to the schedule outlined below.

2. Order Processing Schedule

Orders are processed on business days only. Business days are defined as Monday through Friday, excluding major public holidays.

Cut-Off Time

• Order Cut-Off Time: 5:00 PM (EST)

Orders placed before 5:00 PM (EST) on a business day will begin processing on the same day. Orders placed after this time will be processed on the next business day.

3. Handling Time

Handling time refers to the period required to prepare your order for shipment after it has been placed.

During this stage, your order is:

• Verified and confirmed
• Carefully packaged
• Prepared for carrier pickup

4. Transit Time

Transit time refers to the period during which your order is in transit from our facility to your delivery address.

Transit times may vary depending on your location, carrier performance, weather conditions, and other unforeseen factors.

5. Total Delivery Time

Total delivery time is calculated by combining handling time and transit time.

Please note that delivery times are estimates and not guarantees.

6. Shipping Costs

We offer a simple and transparent flat-rate shipping fee across all orders.

• The flat rate applies regardless of order size or destination within our service area.
• No hidden fees or additional charges will be applied at checkout.

7. Shipping Carriers

To ensure reliable delivery, Alliexo partners with established shipping carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier used for your order will depend on factors such as destination, package size, and logistical efficiency. All carriers are selected to ensure timely and secure delivery.

8. Delivery Services & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking Features

• Real-time shipment tracking
• Carrier updates and delivery status
• Estimated delivery date visibility

You can track your order using the tracking number provided via the carrier’s official website.

9. Shipping Coverage

Currently, Alliexo ships within the United States.

We are continually working to expand our shipping capabilities to additional regions. Updates regarding international shipping availability will be posted on our website.

10. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please ensure:

• Correct spelling of recipient name
• Accurate street address and apartment/unit number
• Valid ZIP/postal code
• Up-to-date contact information

Alliexo is not responsible for delays or delivery failures caused by incorrect or incomplete address details.

11. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to:

• Recipient unavailability
• Incorrect address
• Refusal of delivery

The carrier may:

• Attempt redelivery
• Hold the package at a local facility
• Return the package to the sender

Customers are responsible for coordinating with the carrier for redelivery or pickup when necessary.

12. Delayed Shipments

While we strive to meet all estimated delivery timelines, delays may occur due to:

• High shipping volume periods
• Weather conditions
• Carrier disruptions
• Holidays or peak seasons

In such cases, we will make reasonable efforts to keep you informed. However, delays caused by external carriers are beyond our direct control.

13. Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

1. Verify your shipping address
2. Check with neighbors or building management
3. Contact the shipping carrier directly

If the issue remains unresolved, please contact our support team for further assistance.

Alliexo is not liable for packages lost or stolen after confirmed delivery.

14. Damaged Items

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Provide clear photos of the damaged item and packaging

We will evaluate the situation and provide an appropriate resolution, which may include replacement or refund.

15. Order Changes and Cancellations

Orders can only be modified or canceled before they are processed.

Once an order has entered the handling stage or has been shipped:

• Changes are no longer possible
• Cancellation requests cannot be guaranteed

To request a change, please contact our support team as soon as possible after placing your order.

16. Multiple Item Orders

If your order contains multiple items:

• Items may be shipped together or separately
• You may receive multiple tracking numbers

This approach ensures faster delivery when items are sourced from different fulfillment points.

17. Holiday Shipping

During peak seasons and holidays:

• Processing times may be slightly extended
• Transit times may be impacted by carrier volume

We recommend placing orders in advance to ensure timely delivery.

18. Customer Support

Our support team is available to assist with any shipping-related inquiries.

Contact Information

• Email: support@alliexo.com
• Support Hours:
  Monday – Saturday
  8:00 AM – 7:00 PM (EST)

We aim to respond to all inquiries within one business day.

19. Policy Updates

Alliexo reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes will take effect immediately upon being posted on our website. We encourage customers to review this policy periodically to stay informed.

20. Acceptance of Terms

By placing an order with Alliexo, you acknowledge and agree to the terms outlined in this Shipping Policy.

21. Final Notes

At Alliexo, our goal is to provide a seamless and dependable shopping experience from checkout to delivery. We understand that timely shipping is a critical part of customer satisfaction, especially when purchasing jewelry such as necklaces, rings, and earrings.

We are committed to:

• Efficient order processing
• Transparent shipping timelines
• Reliable carrier partnerships
• Responsive customer support

If you have any questions or concerns regarding your shipment, our team is ready to assist you every step of the way.