FAQs

Effective Date: April 9, 2024

Welcome to the Alliexo FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. This page is designed to provide quick clarity so you can shop with confidence.

If you need further assistance, feel free to contact us:

• Store Name: Alliexo
• Email: support@alliexo.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

1. Orders & Payments

Q1: What payment methods do you accept?

We currently accept:

• PayPal
• Venmo

All payments must be completed at checkout before your order is processed.

Q2: Can I cancel or change my order after placing it?

Yes—but only if your order has not been processed yet.

• Orders are processed quickly (within 1 business day)
• Once processing begins, changes or cancellations are no longer possible

Please contact us immediately at support@alliexo.com if you need to make changes.

Q3: How do I know if my order was successful?

After placing your order, you will receive a confirmation email. If you don’t see it:

• Check your spam/junk folder
• Contact us to confirm your order status

2. Shipping & Delivery

Q4: How long does shipping take?

Q5: What is the shipping cost?

Q6: What is your order cut-off time?

• Orders placed before 5:00 PM (EST) are processed the same business day
• Orders placed after this time are processed the next business day

Q7: Which carriers do you use?

We ship via trusted carriers:

• USPS
• UPS
• FedEx

Q8: Will I receive tracking information?

Yes. Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real time.

Q9: Do you ship internationally?

Currently, we ship within the United States only. We may expand to other regions in the future.

3. Returns & Refunds

Q10: What is your return policy?

We offer a 60-day return window from the date of delivery.

To be eligible:

• Items must be unused
• Must be in original packaging
• Proof of purchase is required

Q11: Are there any return fees?

No. Alliexo does not charge return or restocking fees.

Q12: How long does it take to get a refund?

Refunds are issued to your original payment method.

Q13: Can I exchange an item?

We currently do not offer direct exchanges.

If you want a different item:

• Return the original product
• Place a new order

4. Products

Q14: What products do you sell?

Alliexo specializes in jewelry, including:

• Necklaces
• Rings
• Earrings

Q15: Are your products high quality?

We are committed to providing carefully crafted jewelry. Each item is inspected before shipment to ensure it meets our quality standards.

Q16: Will the product look exactly like the photos?

We strive for accuracy, but slight variations may occur due to:

• Lighting conditions
• Screen settings
• Photography differences

5. Issues & Support

Q17: What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the item and packaging

We will review and provide a suitable solution.

Q18: What if my package is lost or marked as delivered but I didn’t receive it?

We recommend:

1. Checking with neighbors or building management
2. Contacting the shipping carrier
3. Reaching out to us for assistance

Q19: I entered the wrong shipping address. What should I do?

Contact us immediately. We may be able to update it only if the order has not been processed yet.

6. General Questions

Q20: What are your customer support hours?

• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

Q21: How can I contact Alliexo?

You can reach us at:

• Email: support@alliexo.com

We aim to respond within one business day.

Q22: Do you update your policies?

Yes. We may update our policies from time to time. Any changes will be posted on our website and take effect immediately.

7. Final Notes

We designed this FAQ page to make your shopping experience with Alliexo simple and transparent. Whether you’re purchasing a necklace, ring, or pair of earrings, our goal is to ensure clarity at every step—from checkout to delivery and beyond.

If you still have questions, our support team is always ready to help.

Thank you for choosing Alliexo.