FAQs

Effective Date: July 10, 2026

Welcome to the Alliexo FAQ page. We've compiled answers to the questions our customers ask most often about ordering, shipping, payments, returns, and more. If you don't find the information you're looking for, our Customer Support team is always happy to assist you.

Ordering

How do I place an order?

Shopping with Alliexo is simple:

1. Browse our collection of shirts, blazers, and jackets.
2. Select your preferred size, color, and quantity.
3. Add the item(s) to your shopping cart.
4. Proceed to checkout.
5. Enter your shipping and billing information.
6. Complete your payment using one of our accepted payment methods.
7. You'll receive an order confirmation by email once your purchase is complete.

Can I change or cancel my order?

Yes, but only before your order enters processing or shipment.

Because we begin preparing orders quickly, we recommend contacting us immediately if you need to make changes or request a cancellation.

Once an order has been processed or shipped, it can no longer be canceled or modified.

How will I know my order was placed successfully?

After your payment has been successfully completed, you will receive an order confirmation email containing:

• Your order number
• Purchased items
• Billing summary
• Shipping information

If you do not receive this email, please check your spam or junk folder before contacting us.

Payments

Which payment methods do you accept?

We currently accept:

• PayPal
• Venmo

Only the payment methods displayed during checkout are available.

When will my payment be charged?

Payment is collected during checkout after your payment method has been successfully authorized.

Orders are processed only after payment has been confirmed.

Is my payment secure?

Yes.

All transactions are processed through secure payment providers using encrypted technology designed to protect your payment information.

Shipping

How much does shipping cost?

We offer a simple flat-rate shipping fee.

How long does shipping take?

Our standard delivery schedule is:

Delivery estimates apply to business days (Monday through Friday).

What is your daily order cut-off time?

Orders placed before 5:00 PM EST on business days begin processing the same day whenever possible.

Orders placed after the cut-off, on weekends, or on holidays begin processing on the next business day.

Which shipping carriers do you use?

We ship orders using trusted national carriers, including:

• USPS
• UPS
• FedEx

The carrier used for your shipment depends on your delivery location and operational availability.

Do you provide tracking information?

Yes.

Once your order has shipped, you'll receive a shipping confirmation email that includes your tracking number and carrier information.

Tracking updates may take several hours to appear after the package is scanned by the carrier.

Do you ship throughout the United States?

Yes.

We currently ship to eligible addresses within the United States.

Certain remote locations may require additional delivery time.

Returns & Refunds

What is your return policy?

You may request a return within 60 calendar days from the date your order is delivered, provided the item meets our return eligibility requirements.

Are there any return fees?

No.

Alliexo does not charge:

• Return processing fees
• Restocking fees
• Refund handling fees

How long does it take to receive my refund?

Approved refunds are processed within up to 12 business days after the returned item has been received and inspected.

Depending on your payment provider, additional time may be required before the refund appears in your account.

Can I exchange an item?

Yes.

If inventory is available, you may request an exchange for another size, color, or eligible product.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible.

Include:

• Your order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

Our team will review your request and work with you to resolve the matter promptly.

Products

What products does Alliexo sell?

Our collection includes:

• Shirts
• Blazers
• Jackets

We regularly update our selection with new styles and seasonal designs.

How do I choose the correct size?

We recommend reviewing the product description and available sizing information before placing your order.

If you need assistance selecting the right size, please contact our Customer Support team before purchasing.

Will the product look exactly like the photos?

We make every effort to display products accurately.

However, slight differences in color may occur due to:

• Screen settings
• Device displays
• Lighting conditions
• Photography

These minor variations are normal.

Account & Website

Do I need to create an account to place an order?

No.

You may complete your purchase without creating an account if guest checkout is available.

Creating an account can make future purchases more convenient by allowing you to view your order history and save certain information.

I forgot my account password. What should I do?

Use the password recovery option on the login page to reset your password.

If you continue experiencing difficulties, please contact Customer Support.

Order Issues

My tracking says "Delivered," but I haven't received my package.

Before contacting us, please:

• Check around your delivery location.
• Ask household members.
• Check with neighbors.
• Review the carrier's delivery notification.
• Allow up to 24 hours for tracking updates.

If your package is still missing, please contact us for assistance.

My order hasn't shipped yet.

Most orders are processed within 1 business day.

During holidays or periods of unusually high demand, processing may take slightly longer.

If your order appears delayed beyond the expected timeframe, please contact us.

My shipping address is incorrect.

Please contact us immediately.

If your order has not yet shipped, we will make every reasonable effort to update your shipping information.

Once the package has been transferred to the shipping carrier, address changes may no longer be possible.

Customer Support

How can I contact Alliexo?

Our Customer Support team is available to assist you with questions regarding orders, shipping, returns, payments, or general inquiries.

Email: support@alliexo.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

How quickly will I receive a response?

We strive to respond to all customer inquiries as promptly as possible during our regular support hours.

Response times may vary slightly during holidays or periods of high inquiry volume, but every request is handled in the order it is received.

Thank you for choosing Alliexo. We appreciate your trust and look forward to providing you with a smooth, secure, and enjoyable shopping experience.