Return & Refund Policy

Return & Refund Policy

Effective Date: July 10, 2026

At Alliexo, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains the eligibility requirements, return process, refund timelines, exchanges, and other important information regarding returns and refunds for products purchased from Alliexo.

Please read this policy carefully before initiating a return. By placing an order with Alliexo, you agree to the terms outlined below.

Return Policy Overview

Our Return Commitment

Customer satisfaction is our priority. If your purchase does not meet your expectations, you may request a return within 60 calendar days from the date your order is delivered.

Eligible returned items will be inspected upon arrival. Once approved, your refund will be issued to your original payment method.

We do not charge:

• Return processing fees
• Restocking fees
• Refund handling fees

Return Eligibility

To qualify for a return, items must meet the following conditions:

• The return request is submitted within 60 calendar days of delivery.
• The item is in its original condition.
• The product has not been intentionally damaged.
• The item is returned with its original tags, labels, and packaging whenever reasonably possible.
• All included accessories, components, and promotional items are returned together.

For hygiene and quality assurance reasons, products showing excessive wear, alteration, misuse, or damage caused after delivery may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Products showing significant signs of use
• Items intentionally altered after delivery
• Products damaged through improper care or misuse
• Gift cards, if offered
• Final sale or clearance items clearly marked as non-returnable at the time of purchase

These limitations do not affect any rights available under applicable consumer protection laws.

How to Start a Return

To begin a return, please contact our customer support team before sending any merchandise back.

Please include:

• Your order number
• Full name
• Email address used for the order
• Item(s) you wish to return
• Reason for the return

Our team will review your request and provide return instructions, including the appropriate return authorization if applicable.

Returns sent without prior authorization may experience processing delays.

Return Shipping

Customers should carefully package returned items to help prevent damage during transit.

We recommend using a shipping service that provides tracking information.

Once your return has been shipped, please retain the tracking number until the return has been successfully processed.

Inspection of Returned Items

After your return arrives at our facility, our team will inspect the item to verify that it meets the return eligibility requirements.

Inspection typically includes verification of:

• Product condition
• Packaging
• Included accessories
• Signs of wear or damage
• Order information

If additional information is required, we may contact you before completing the return process.

Refund Process

Once your return has been inspected and approved, your refund will be processed.

Refunds are issued to the original payment method used when placing the order.

Refund processing may take up to 12 business days after the returned item has been received and approved.

Depending on your financial institution or payment provider, additional time may be required before the refund appears on your account.

Refund Timeline

Refund Amount

Approved refunds include the purchase price of eligible returned merchandise.

No fees will be deducted for:

• Return processing
• Restocking
• Refund administration

If promotional discounts were applied at the time of purchase, your refund amount may be adjusted to reflect the discounted purchase price actually paid.

Original shipping charges are generally non-refundable unless:

• The wrong item was shipped.
• The product arrived damaged.
• The item was defective upon arrival.
• Applicable law requires otherwise.

Exchanges

If you would like a different size, color, or style, you may request an exchange.

Exchanges are subject to product availability at the time your return is processed.

If the requested replacement item is unavailable, we may issue a refund instead.

Incorrect Items

If you receive an item that differs from what you ordered, please contact us promptly.

Include:

• Your order number
• Photos of the item received
• Photos of the packaging, if applicable

After reviewing the information, we will work with you to resolve the issue as quickly as possible.

Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, please notify us as soon as possible after delivery.

To help us evaluate the issue, please provide:

• Order number
• Clear photographs of the product
• Photos of the shipping packaging
• A brief description of the problem

Once reviewed, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.

Late or Missing Refunds

If your refund has been approved but has not appeared in your account after the stated processing period, we recommend that you:

1. Review your bank or credit card account.
2. Contact your payment provider.
3. Check with your financial institution regarding pending transactions.

If you still cannot locate your refund, please contact our customer support team for assistance.

Cancellations

Orders may be canceled before they enter processing or shipment.

Once an order has been processed or shipped, it can no longer be canceled. If you no longer wish to keep the order, you may request a return after delivery in accordance with this policy.

Promotional Items

If a purchase included promotional merchandise, bundled offers, or discounts, the refund amount may be adjusted if returning the order changes eligibility for the original promotion.

Fraud Prevention

To protect both customers and our business, Alliexo reserves the right to decline returns or refunds that appear to involve:

• Fraudulent activity
• Abuse of the return policy
• False claims
• Unauthorized resale
• Repeated excessive return behavior

Any such determination will be made following a reasonable review of the circumstances.

Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect operational changes, legal requirements, or improvements to our services.

Any updates become effective immediately upon publication on our website. The version posted at the time of your purchase will apply unless otherwise required by law.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us.

Alliexo

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

Email: support@alliexo.com

Our customer support team is committed to assisting you promptly and ensuring your return or refund experience is handled fairly, efficiently, and professionally.