Return & Refund Policy

Effective Date: April 9, 2024

This Return & Refund Policy applies to all purchases made from Alliexo ("we", "our", or "us") via https://alliexo.com/. We are committed to ensuring customer satisfaction while maintaining a clear and fair process for returns and refunds.

If you have any questions regarding this policy, please contact us:

  • Store Name: Alliexo
  • Email: support@alliexo.com
  • Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

1. Overview

At Alliexo, we specialize in jewelry products including necklaces, rings, and earrings. We stand behind the quality of our products and offer a 60-day return window to ensure you are fully satisfied with your purchase.

If for any reason you are not satisfied, you may request a return or refund in accordance with the terms outlined below.

2. Return Eligibility

You may request a return within 60 days from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that show signs of wear or damage caused by the customer
  • Items returned without original packaging
  • Final sale or clearance items (if applicable and clearly marked)

If you are unsure whether your item qualifies, please contact our support team.

4. Return Process

To initiate a return:

  1. Contact us at support@alliexo.com with your order number and reason for return
  2. Our support team will review your request and provide return instructions
  3. Carefully package the item and follow the provided instructions

Please do not send items back without prior authorization.

5. Return Shipping Costs

  • No return fees will be charged by Alliexo
  • Customers may be responsible for arranging return shipping unless otherwise specified

We recommend using a trackable shipping service to ensure safe delivery of your return.

6. Inspection & Approval

Once your return is received:

  • The item will be inspected for eligibility
  • You will be notified of approval or rejection

This process typically takes 1–3 business days after receipt.

7. Refund Policy

If your return is approved, your refund will be processed within 12 business days.

Refund Details

Refund Stage

Timeframe

Inspection

1 – 3 Business Days

Refund Processing

Up to 12 Business Days
  • Refunds will be issued to the original payment method
  • No restocking fees or hidden charges apply
  • Original shipping fees (if any) are non-refundable unless the return is due to our error

8. Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item:

  • Please return your original item
  • Place a new order separately

This ensures faster processing and product availability.

9. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging

We will evaluate the issue and provide an appropriate resolution, which may include a replacement or full refund.

10. Incorrect Items

If you receive the wrong item:

  • Notify us immediately with your order details
  • We will arrange a resolution at no additional cost to you

11. Late or Missing Refunds

If you have not received your refund after the stated timeframe:

  1. Check your bank account again
  2. Contact your payment provider
  3. Contact us at support@alliexo.com

Processing times may vary depending on your financial institution.

12. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been processed:

  • It cannot be canceled
  • You must follow the return process after delivery

13. Policy Updates

Alliexo reserves the right to modify this Return & Refund Policy at any time.

Any updates will be effective immediately upon posting on our website.

14. Acceptance of Policy

By placing an order with Alliexo, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

15. Final Notes

Our goal is to provide a smooth, transparent, and customer-friendly return experience. With a 60-day return window, no fees, and a clear 12-day refund process, Alliexo ensures that your shopping experience remains risk-free and dependable.