Privacy Policy
Effective Date: July 10, 2026
At Alliexo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, place an order, or otherwise interact with our services.
Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read and understood the practices described in this Policy.
1. Information We Collect
To provide our products and services, we may collect various types of information.
Personal Information You Provide
When you use our website, you may provide information including:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information
- Order history
- Account login credentials
- Customer service communications
- Product reviews or feedback
- Information submitted through contact forms
You may choose not to provide certain information; however, doing so may limit your ability to use some features of our website or complete purchases.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Date and time of access
- Pages viewed
- Products viewed
- Referring website
- Website interactions
- Session duration
- Clickstream data
This information helps us improve website functionality, performance, and user experience.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies may be used to:
- Remember your shopping cart
- Save account preferences
- Keep you signed in
- Improve website performance
- Measure website traffic
- Analyze customer behavior
- Personalize content
- Support security features
Most web browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.
2. How We Use Your Information
We use collected information for legitimate business purposes, including to:
- Process and fulfill orders
- Verify payments
- Arrange shipping and delivery
- Provide customer support
- Respond to inquiries
- Send order confirmations
- Send shipping notifications
- Process returns and refunds
- Improve website performance
- Personalize your shopping experience
- Prevent fraud and unauthorized transactions
- Maintain website security
- Comply with legal obligations
- Maintain business records
- Improve our products and services
Where permitted by law, we may also use your information to communicate promotions, newsletters, or updates. You may unsubscribe from marketing communications at any time.
3. Payment Information
Payments are processed through secure third-party payment service providers.
Alliexo does not store your complete payment card information on our servers.
Payment processors independently collect and process payment information in accordance with their own privacy and security policies.
4. Order Fulfillment
To complete your purchase, we use your information to:
- Verify your order
- Prepare products for shipment
- Coordinate delivery
- Provide shipment tracking
- Resolve delivery issues
- Process exchanges
- Process refunds when applicable
Without this information, we may be unable to fulfill your order.
5. Customer Support
When you contact our customer service team, we may retain records of communications to:
- Respond to your questions
- Resolve disputes
- Improve customer service
- Train support personnel
- Monitor service quality
Support communications may occur through email or other available contact methods.
6. Information Sharing
We do not sell your personal information.
We may share information only when necessary to operate our business or comply with legal obligations.
Examples include:
Shipping Providers
Your shipping information may be shared with delivery companies to complete your order, including:
- USPS
- UPS
- FedEx
Only the information necessary to complete delivery is shared.
Payment Providers
Payment information is securely transmitted to payment processors for authorization and transaction completion.
Technology Providers
We may work with trusted service providers that assist with:
- Website hosting
- Data storage
- Fraud prevention
- Analytics
- Customer support
- Email communications
- Website security
These providers receive only the information necessary to perform services on our behalf.
Legal Requirements
We may disclose information when required to:
- Comply with applicable laws
- Respond to lawful requests from government authorities
- Enforce our legal rights
- Protect customers
- Prevent fraud
- Investigate security incidents
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- Encrypted website connections (SSL/TLS)
- Secure payment processing
- Restricted employee access
- Network security monitoring
- Authentication controls
- Routine security reviews
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Maintain customer accounts
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
When information is no longer needed, it is securely deleted or anonymized where appropriate.
9. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request a copy of your information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of promotional emails
To exercise any applicable privacy rights, please contact us using the information provided below.
10. Marketing Communications
If you subscribe to marketing communications, we may send emails regarding:
- New arrivals
- Promotions
- Sales events
- Product updates
- Company news
You may unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting us directly.
Transactional emails related to orders, shipping, returns, or account activity may still be sent when necessary.
11. Children's Privacy
Our website is intended for general audiences and is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete the information.
Parents or guardians who believe a child has provided personal information may contact us for assistance.
12. Third-Party Websites
Our website may contain links to third-party websites for your convenience.
This Privacy Policy applies only to information collected through Alliexo.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
13. International Visitors
Our website may be accessed from countries outside the United States.
By using our website, you understand that your information may be processed and stored in locations where our service providers operate, subject to applicable legal requirements.
14. Business Transfers
If Alliexo undergoes a merger, acquisition, corporate restructuring, financing, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable privacy laws.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.
Updated versions become effective immediately upon publication on our website unless otherwise required by law.
The Effective Date at the top of this Policy indicates the latest revision.
We encourage customers to review this Privacy Policy periodically.
16. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us.
Alliexo
Customer Support Hours
Monday – Saturday
8:00 AM – 7:00 PM (EST)
Email: support@alliexo.com
We are committed to addressing privacy-related questions promptly and handling your personal information responsibly.