Cancel /Change Order

Effective Date: April 9, 2024

This Cancel / Change Order Policy outlines the terms under which orders placed with Alliexo ("we", "our", or "us") through https://alliexo.com/ may be modified or canceled.

We aim to process orders quickly and efficiently, which means there is a limited window for making changes. Please review the following information carefully.

For assistance, contact us:

• Store Name: Alliexo
• Email: support@alliexo.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

1. Overview

At Alliexo, we process orders promptly to ensure fast delivery of our jewelry products, including necklaces, rings, and earrings. Because of this streamlined process, order modifications or cancellations are time-sensitive.

2. Cancellation Window

Orders may be canceled within a limited timeframe before processing begins.

Key Conditions:

• Orders can only be canceled before they enter the handling stage
• Once an order has been processed or shipped, it cannot be canceled

Since our handling time is 1 business day, we strongly recommend contacting us as soon as possible after placing your order.

3. How to Cancel an Order

To request a cancellation:

1. Email us at support@alliexo.com
2. Include your order number and request to cancel
3. Submit your request as soon as possible

Our team will review your request and confirm whether the cancellation was successful.

4. Order Changes

We understand that you may need to update your order details. Changes are allowed under the same conditions as cancellations.

You may request changes to:

• Shipping address
• Recipient name
• Product selection (size, style, or item)

Important:

• Changes must be requested before the order is processed
• Once processing has begun, no modifications can be made

5. Processing Time Impact

Because orders are processed quickly:

To avoid issues, please double-check all order details before completing your purchase.

6. After Shipment

If your order has already been shipped:

• Cancellation is no longer possible
• Changes cannot be applied

In this case, you may refer to our Return & Refund Policy after receiving the item.

7. Incorrect Information

If you entered incorrect shipping details:

• Contact us immediately
• We will attempt to update the information if the order has not been processed

However, we cannot guarantee changes once the order is in progress.

8. Failed Cancellation Requests

If your cancellation request is received after processing:

• The order will proceed as scheduled
• You will need to wait for delivery and then request a return

9. Refunds for Canceled Orders

If your cancellation request is approved:

• A full refund will be issued
• Refunds are processed within 12 business days
• No cancellation fees will be charged

Refunds will be returned to your original payment method.

10. Customer Responsibility

Customers are responsible for:

• Providing accurate order details at checkout
• Reviewing all information before confirming the order
• Submitting cancellation or change requests promptly

11. Policy Updates

Alliexo reserves the right to modify this Cancel / Change Order Policy at any time.

Updates will take effect immediately upon being posted on our website.

12. Contact Us

If you need help with your order, our support team is ready to assist:

• Store Name: Alliexo
• Email: support@alliexo.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

13. Final Notes

We understand that mistakes can happen, and plans can change. Our goal is to provide flexibility where possible while maintaining fast and efficient order fulfillment.

To ensure the best experience:

• Act quickly if you need to cancel or modify your order
• Always review your order details carefully before checkout

Thank you for shopping with Alliexo.