Payment Methods

Effective Date: July 10, 2024

At Alliexo, we are committed to providing our customers with a secure, convenient, and reliable payment experience. This Payment Methods Policy explains the payment options available when purchasing products from our online store, how payments are processed, and important information regarding payment authorization, security, refunds, and transaction verification.

By placing an order through Alliexo, you acknowledge and agree to the payment terms described in this policy.

1. Accepted Payment Methods

Alliexo accepts the following payment methods for eligible purchases:

Payment availability may vary depending on the customer's location, device, browser, card issuer, payment provider, transaction eligibility, or other applicable factors.

Customers will be shown the payment methods available for their specific transaction during checkout.

2. Credit and Debit Cards

Alliexo accepts eligible credit and debit cards issued through supported card networks, including:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• Diners Club
• JCB
• UnionPay
• Elo

Customers must provide accurate payment information when completing a transaction.

Card payments may require authorization or verification by the customer's card issuer. An order may not be completed if the payment is declined, cannot be verified, or is otherwise not authorized.

3. PayPal

Customers may use PayPal to complete eligible purchases.

When PayPal is selected at checkout, customers may be redirected to PayPal's secure payment environment to authorize the transaction.

The availability of PayPal may depend on the customer's location, account status, transaction eligibility, and other requirements established by PayPal.

4. Apple Pay

Alliexo may accept Apple Pay for eligible transactions.

Apple Pay allows customers to use an eligible payment card associated with their Apple Pay wallet to complete checkout.

Availability may depend on the customer's device, browser, location, and transaction eligibility.

5. Google Pay (G Pay)

Alliexo may accept Google Pay (G Pay) for eligible purchases.

Customers using Google Pay can select an eligible payment method stored in their Google Wallet or Google Pay account when the option is presented during checkout.

Google Pay availability may depend on the customer's device, browser, region, account, and other eligibility requirements.

6. Shop Pay

Alliexo may accept Shop Pay for eligible purchases.

Shop Pay can allow eligible customers to securely save and use their checkout information for faster purchases.

The availability of Shop Pay may vary depending on the customer's location, device, browser, account, and other applicable eligibility requirements.

7. Venmo

Alliexo may accept Venmo for eligible transactions.

Customers who select Venmo at checkout may be redirected to the applicable Venmo payment interface to authorize the transaction.

Venmo availability may depend on the customer's location, account, transaction type, and other eligibility requirements.

8. Payment Authorization

When an order is placed, the selected payment provider or financial institution may verify and authorize the payment method.

A payment authorization does not necessarily mean that an order has been shipped or fulfilled.

Alliexo may only process and fulfill an order after the required payment authorization or confirmation has been successfully completed.

If a payment is declined or cannot be authorized, the customer may need to use another available payment method.

9. Billing Information

Customers are responsible for providing accurate billing and payment information when placing an order.

This may include:

• Full name
• Billing address
• Payment card details
• Email address
• Other information required by the payment provider

Providing incorrect or incomplete billing information may result in payment failure or delays in order processing.

10. Payment Security

Alliexo takes reasonable measures to protect customer payment information and support secure online transactions.

Payment information is processed through applicable payment processors, financial institutions, digital wallet providers, and payment service providers.

Alliexo does not intentionally store customers' complete payment card numbers or security codes on its website.

Customers should never provide payment credentials, passwords, verification codes, or other sensitive payment information to anyone claiming to represent Alliexo outside of the authorized checkout or customer support process.

11. Currency and Transaction Amount

Prices displayed on Alliexo are presented in the currency shown throughout the checkout process.

The final transaction amount may include:

• Product price
• Applicable discounts or promotions
• Shipping charges
• Applicable taxes
• Other charges clearly presented during checkout

Customers are responsible for reviewing the final order total before completing payment.

12. Payment Declines

A payment may be declined for reasons including, but not limited to:

• Incorrect payment information
• Insufficient available funds
• Card restrictions
• Bank or card issuer security checks
• Incorrect billing information
• Payment provider restrictions
• Suspected unauthorized activity
• Technical issues affecting the payment provider

Alliexo does not control decisions made by banks, card issuers, PayPal, digital wallet providers, or other third-party payment providers.

If a payment is declined, customers may try another eligible payment method available at checkout.

13. Payment Verification and Fraud Prevention

To protect customers and Alliexo from unauthorized transactions, certain orders may be subject to additional payment verification.

Alliexo may review transaction information when reasonably necessary to identify potentially unauthorized or fraudulent activity.

Orders may be delayed, canceled, or declined if payment cannot be properly verified or if there is a reasonable concern regarding transaction security.

14. Multiple Payment Methods

Unless specifically offered at checkout, customers generally cannot split one order across multiple payment methods.

Customers should select one of the available payment methods displayed during checkout and complete the transaction according to the applicable payment provider's requirements.

15. Refunds and Payment Reversals

When a refund is approved, it will generally be issued to the original payment method used for the purchase whenever possible.

The time required for a refund to appear in a customer's account may vary depending on the payment provider, card issuer, bank, or digital wallet.

Alliexo cannot guarantee the exact posting time controlled by a customer's financial institution or third-party payment provider.

16. Payment Information and Privacy

Payment information is handled in accordance with applicable privacy and security requirements and the payment provider's processing procedures.

Customers should review Alliexo's Privacy Policy for additional information regarding how personal information may be collected, used, stored, and protected.

Alliexo does not request complete payment credentials through unsecured communication channels.

17. Payment Method Availability

Although Alliexo supports multiple payment options, not every payment method may be available for every customer or transaction.

Availability can depend on:

• Customer location
• Currency
• Device
• Browser
• Payment provider
• Card issuer
• Transaction amount
• Account eligibility
• Security or verification requirements
• Technical availability

The payment methods presented on the checkout page are the applicable payment options for that particular transaction.

18. Third-Party Payment Providers

Certain payment methods may be provided and processed by independent third-party payment providers.

When using a third-party payment service, customers may also be subject to that provider's terms, privacy policy, security procedures, and eligibility requirements.

Alliexo is not responsible for independent decisions made by third-party payment providers regarding payment authorization, account eligibility, transaction limits, or payment processing.

19. Order Processing After Payment

After successful payment authorization, an order will proceed according to Alliexo's standard order processing schedule.

Alliexo generally processes orders within 1 business day, Monday through Friday.

Orders placed before the applicable 5:00 PM EST cut-off time are handled according to our normal processing schedule.

Payment authorization and order processing are separate steps. A successfully authorized payment does not guarantee that an order cannot subsequently be canceled or reviewed for legitimate operational or security reasons.

20. Customer Responsibility

Customers are responsible for:

• Providing accurate payment information
• Using a payment method they are authorized to use
• Reviewing the final order total before payment
• Ensuring that billing information is accurate
• Maintaining the security of their payment accounts
• Responding to legitimate payment verification requests when necessary

By completing a purchase, customers confirm that they have the authority to use the selected payment method.

21. Contact Us

If you have questions regarding payment methods, payment authorization, or a payment-related issue, please contact Alliexo customer support.

Alliexo
Customer Support Hours: Monday – Saturday
Hours: 8:00 AM – 7:00 PM (EST)
Email: support@alliexo.com

We are committed to providing a secure and transparent payment experience and assisting customers with eligible payment-related questions.