Payment Methods

Effective Date: July 10, 2026

At Alliexo, we understand that you may need to cancel or modify an order after it has been placed. We strive to process orders quickly so they can be shipped without unnecessary delays. Because of this, there is a limited window during which changes or cancellations can be made.

This Cancel / Change Order Policy explains how cancellation and modification requests are handled, the timeframes involved, and what options are available once an order has entered the fulfillment process.

Policy Overview

Order Cancellation

You may request to cancel your order before it enters processing or shipment.

Because orders are prepared promptly, we recommend contacting us immediately after placing your order if you wish to cancel it.

If your cancellation request is received before processing begins, your order will be canceled and no additional fees will be charged.

Once a cancellation has been confirmed, any authorized payment will be refunded to your original payment method.

Cancellation Timeframe

To improve the likelihood that your cancellation request can be accommodated, please contact us as soon as possible after placing your order.

Orders begin processing within our normal fulfillment schedule:

• Order Cut-Off Time: 5:00 PM EST
• Processing Days: Monday – Friday

After an order has entered processing, cancellation may no longer be possible.

Orders That Cannot Be Canceled

Once an order has reached any of the following stages, it generally cannot be canceled:

• Payment has been verified and processing has begun.
• The order has been packed for shipment.
• The shipping label has been created.
• The package has been transferred to the shipping carrier.
• The order has already shipped.

If your order cannot be canceled, you may still be eligible to return the item after delivery in accordance with our Return & Refund Policy.

Changing an Order

If you need to modify your order, please contact our customer support team immediately.

Depending on the status of your order, we may be able to assist with changes such as:

• Correcting the shipping address
• Updating the recipient's name
• Changing the size
• Changing the color
• Adjusting the quantity
• Removing an item
• Adding an item (subject to availability)
• Correcting contact information

All requested changes are subject to inventory availability and the current stage of order processing.

Address Changes

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately.

Address updates can generally only be made before the order has been shipped.

Once a package has been transferred to USPS, UPS, or FedEx, we may no longer be able to modify the delivery address.

Incorrect or incomplete addresses may result in delivery delays, returned packages, or additional shipping charges if reshipment is required.

Product Availability

Requests to change products, sizes, colors, or quantities depend on current inventory availability.

If the requested replacement item is unavailable, we will contact you to discuss available options, which may include:

• Selecting an alternative item
• Removing the unavailable product
• Canceling the affected item
• Canceling the entire order before shipment, when possible

Combining or Separating Orders

If you place multiple orders, we may not be able to combine them into a single shipment.

Similarly, once an order has entered fulfillment, we may not be able to separate items into multiple shipments upon request.

Pricing Changes

If a requested order modification affects the total purchase amount, the revised pricing will be calculated based on:

• Current product prices
• Applicable promotions
• Taxes, where required
• Shipping charges, if applicable

If additional payment is required, your order will not be updated until payment has been successfully completed.

If the revised order total is lower, any eligible refund will be issued to your original payment method.

Orders Already Shipped

Once an order has been shipped, it can no longer be modified or canceled.

If you no longer wish to keep the items, you may request a return after delivery, provided the return meets the requirements outlined in our Return & Refund Policy.

Refused Deliveries

If you refuse delivery of an order without prior authorization, the package may be returned to our fulfillment facility.

Once the returned package has been received and inspected, we will review your case in accordance with our Return & Refund Policy.

Shipping charges originally paid are generally non-refundable unless otherwise required by applicable law or the return resulted from our error.

Incorrect Orders

If you receive an incorrect item or an order that does not match your purchase confirmation, please contact us promptly.

To help us resolve the issue efficiently, please include:

• Your order number
• A description of the issue
• Clear photographs of the received item
• Photos of the packaging, if applicable

After reviewing your request, we will work with you to provide an appropriate resolution.

Duplicate Orders

If you accidentally place the same order more than once, please contact us immediately.

If the duplicate order has not entered processing, we will make every reasonable effort to cancel the additional order upon request.

Fraud Prevention

To protect our customers and our business, Alliexo reserves the right to refuse cancellation or modification requests when there is reason to believe that an order involves:

• Fraudulent activity
• Unauthorized payment
• Identity theft
• Abuse of store policies
• Violations of applicable laws

Such determinations will be made following a reasonable review of the circumstances.

Processing After Approved Changes

Once an order change has been approved, processing may require additional time to verify the updated information and prepare the order for shipment.

Our goal is to minimize delays while ensuring the accuracy of your order.

Contact Us

If you need to cancel or modify an order, please contact us as soon as possible.

Alliexo

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

Email: support@alliexo.com

Our customer support team is committed to responding promptly and assisting with eligible cancellation or order change requests whenever possible.