Shipping Policy

Shipping Policy

Effective Date: July 10, 2026

At Alliexo, we are committed to delivering your order quickly, securely, and transparently. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information regarding shipping costs, delivery timelines, tracking, and customer responsibilities.

Please review this policy before placing an order. By completing a purchase through our store, you agree to the shipping terms outlined below.

Shipping Overview

Order Processing

All orders are reviewed and prepared for shipment within 1 business day after payment has been successfully authorized.

Orders placed before 5:00 PM Eastern Standard Time (EST) on business days (Monday through Friday) begin processing the same business day whenever possible.

Orders placed:

• After 5:00 PM EST
• On weekends
• During federal holidays

will begin processing on the next available business day.

Processing includes:

• Order verification
• Payment confirmation
• Inventory allocation
• Quality inspection
• Secure packaging
• Preparation for carrier pickup

During periods of exceptionally high order volume, promotions, holidays, or severe weather, processing may require additional time. If a significant delay occurs, our customer support team will notify you using the email address provided during checkout.

Shipping Rates

We keep shipping simple and predictable.

The shipping fee is charged once per order regardless of the number of eligible items purchased in the same shipment.

Taxes and other applicable charges are calculated separately during checkout where required.

Estimated Delivery Time

After your order has been processed, it will be shipped using one of our trusted delivery partners.

Delivery estimates apply only to business days (Monday through Friday).

Please note that delivery dates are estimates rather than guarantees. Actual arrival times may vary due to circumstances outside our control.

Delivery Services

To provide dependable delivery across the United States, Alliexo works with reputable national carriers.

Your order may be shipped through one of the following:

• USPS
• UPS
• FedEx

Carrier selection depends on factors including:

• Shipping destination
• Package size
• Delivery efficiency
• Warehouse location
• Operational availability

The selected carrier will appear in your shipping confirmation email.

Order Tracking

Every shipped order includes tracking information.

Once your package has been dispatched, you will receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Shipment status
• Estimated delivery date (when available)

Tracking updates become available shortly after the carrier scans the package into its transportation network.

If tracking has not updated within 48 hours after receiving your shipping confirmation, please contact our customer support team for assistance.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Orders may be delivered to:

• Residential addresses
• Business addresses
• Apartment buildings
• Eligible PO Boxes (when supported by the selected carrier)
• Military addresses where carrier services permit

Certain remote locations may require additional delivery time.

Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP Code
• Email address
• Phone number (if requested)

Incorrect or incomplete shipping information may result in delays, returned shipments, additional carrier fees, or unsuccessful delivery attempts.

Alliexo is not responsible for delays resulting from inaccurate information submitted during checkout.

Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address modifications can only be made before an order enters the shipping process.

Once an order has been transferred to the shipping carrier, we may be unable to make any changes.

If the package is returned because of an incorrect address provided by the customer, additional shipping charges may apply before reshipment.

Shipping Confirmation

After your order leaves our fulfillment facility, you will receive an email confirming shipment.

The confirmation includes:

• Order number
• Items shipped
• Carrier
• Tracking number
• Shipment status
• Tracking instructions

Please retain this email until your package has been successfully delivered.

Delivery Attempts

Delivery carriers may attempt delivery multiple times depending on their individual procedures.

If delivery cannot be completed because:

• No secure location is available
• Signature requirements cannot be fulfilled (when applicable)
• Access restrictions exist
• The address is incomplete

the carrier may:

• Attempt another delivery
• Hold the package for pickup
• Return the shipment to the sender

Customers should monitor tracking updates to avoid unnecessary delivery delays.

Delayed Deliveries

Although most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

Possible causes include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Carrier operational delays
• Peak holiday shipping seasons
• Public emergencies
• High shipping volumes

These situations may extend delivery times.

We appreciate your patience whenever unexpected shipping delays occur.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact us promptly.

Our team will work directly with the shipping carrier to investigate the shipment.

Investigations may require several business days depending on carrier procedures.

If the carrier confirms the shipment has been lost, we will work with you to determine an appropriate resolution based on the circumstances.

Delivered but Not Received

If tracking indicates your package has been delivered but you cannot locate it, we recommend taking the following steps before contacting us:

1. Check around your delivery location.
2. Verify with household members.
3. Ask neighbors if the package was accepted on your behalf.
4. Review carrier delivery notifications.
5. Allow up to 24 hours for final delivery updates.

If the package still cannot be located after these steps, please contact our support team.

Damaged Packages

If your package arrives damaged, please notify us as soon as possible.

To help us investigate the issue, please provide:

• Your order number
• Photos of the damaged packaging
• Photos of the affected items
• A brief description of the damage

Please retain the original packaging until the matter has been resolved.

Multiple Shipments

Orders containing multiple items may occasionally be shipped separately.

This can occur when:

• Products are fulfilled from different facilities
• Certain items become available sooner
• Packaging requirements differ

If your order ships in multiple packages, you will receive tracking information for each shipment.

Additional shipping charges will not be applied solely because an order is divided into multiple shipments.

Refused or Undeliverable Shipments

Packages returned because of:

• Incorrect addresses
• Delivery refusal
• Failure to retrieve held packages
• Repeated unsuccessful delivery attempts

may be returned to our fulfillment center.

Once received, we will contact you regarding available options.

Additional shipping fees may apply for reshipment when the return resulted from customer-provided information or customer actions.

Holiday Shipping

Shipping carriers often experience increased demand during major holidays.

During these periods:

• Processing times may remain the same.
• Transit times may become longer than estimated.
• Tracking updates may occur less frequently.

We recommend placing orders well in advance if you require delivery for a specific occasion.

Shipping Restrictions

Certain shipping destinations may be subject to carrier limitations or temporary service interruptions.

We reserve the right to restrict shipment to locations where delivery services are unavailable, unsafe, or prohibited by applicable regulations.

If your shipping address cannot be serviced, we will notify you promptly and arrange an appropriate solution whenever possible.

Risk of Loss

Ownership and risk of loss transfer to the customer once the package has been accepted by the shipping carrier and shipped from our fulfillment facility.

Customers should monitor tracking information and ensure someone is available to receive deliveries when necessary.

Customer Support

If you have any questions regarding your shipment, delivery status, or shipping policy, our customer service team is happy to assist you.

Alliexo

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

Email: support@alliexo.com

We strive to respond to all customer inquiries as quickly as possible during normal business hours.